Etiquette 101 for Customers, Employees, and Co-Workers

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Building a fundamental understanding and corporate culture which supports and models inclusion for people with disabilities.  Establishing appropriate communication guidelines. Creating a comfortable environment for all.

Format and Timing:

1.5 Hours Session conducted via WebEx .  This introductory module is appropriate for use throughout the organization.  The module is interactive and provides a solid foundation for successfully supporting and integrating employees with disabilities.

Training Topics

  • Learn about myths, fears and attitude barriers
  • Learn how to see beyond the disability and focus on ability
  • Learn what you can and cannot say or do – disability etiquette tips
  • Learn how to communicate through an interpreter
  • Learn about service animal etiquette  
  • Learn how you can make a difference
  • Learn how to build a fully inclusive culture

Potential Outcomes:

  • Enhance communication with people who have disabilities, both employees and current and prospective customers
  • Reduce the barriers and increase the understanding of people with disabilities
  • Sensitize personnel to the issue of disability.
  • Facilitate open communication regarding employment issues for people with disabilities.
  • Build good customer service and experience
  • Build a sustainable inclusive culture of respect for all
  • Be recognized for socially responsible business practices
  • Ensure a successful disabilities program
  • Decrease employment liability exposure

Contact us Now to Register.